FAQ

ORDERS

Q: When do you ship out orders?
A: We operate Monday to Friday with the exception of public holidays. As soon as Harlaut Apparel Co. has received your order and payment we will try our best to ship it to you in the shortest time possible. During sale period and new releases it may take longer time than normal for us. 

Q: Can I update my order after it’s been placed?
A: Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalising your order.

SHIPPING

Q: How long does it take for me to receive a package?
A: Usually 1-3 business days for Scandinavia,  2-5 business days for Europe, and 3-8 business days for the rest of the World. If you use our UPS Express Shipping service you are guaranteed to receive your package within 1-3 business days worldwide.

Q: Why is my package delivered to another address?
A: That's because you ordered your item using our UPS Economy Shipping service, that includes pick up at nearest "UPS Access Point". Usually, it's your nearest postal agent.

PAYMENT

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express, Apple Pay and PayPal.

RETURNS

Q: What is your return policy?
A: We will accept returns on items that are purchased via www.henrikharlaut.com. We do not accept returns on accessories. Items must be in perfect condition, unworn with all original tags attached and returned within 14 days after you’ve received your package. Customers are responsible for shipping costs with the exception of faulty items. Contact support@henrikharlaut.com with your reason for return, before shipping your item.

 

EXCHANGES

Q: Can you exchange an item if the size doesn’t fit?
A: No, we do not make any exchanges. What you can do is return the item, and make a new order.